PrivacyPolicy
Your privacy is important to us. Learn how we collect, use, and protect your data.
Overview
At Chartelo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using Chartelo, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our services.
Information We Collect
Personal Information
- Name and email address when you create an account
- Profile information you choose to provide
- Payment information for subscription services
- Communication preferences and settings
Usage Information
- How you interact with our platform and features
- Trading patterns and analysis usage (anonymized)
- Device information and browser type
- IP address and general location data
Technical Information
- Log files and error reports
- Performance metrics and analytics
- Cookies and similar tracking technologies
- API usage and integration data
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our trading analytics platform
- Account Management: To create and manage your account, process payments, and provide customer support
- Personalization: To customize your experience and provide relevant trading insights
- Communication: To send important updates, security alerts, and service notifications
- Analytics: To understand usage patterns and improve our algorithms (using anonymized data)
- Security: To detect and prevent fraud, abuse, and security threats
- Legal Compliance: To comply with applicable laws and regulations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party vendors who help us operate our platform (under strict confidentiality agreements)
- Legal Requirements: When required by law, regulation, or court order
- Safety and Security: To protect the rights, property, or safety of Chartelo, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
- Consent: When you explicitly consent to sharing specific information
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data is encrypted in transit and at rest using advanced encryption standards
- Secure Infrastructure: Our systems are hosted on secure, compliant cloud infrastructure
- Access Controls: Strict access controls limit who can view your personal information
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Monitoring: Continuous monitoring for unauthorized access or suspicious activity
- Secure Authentication: Multi-factor authentication and secure password requirements
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain security and prevent fraud
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request limitation of how we process your information
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@chartelo.com. We will respond to your request within 30 days as required by applicable law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform:
- Essential Cookies: Required for basic functionality and security
- Performance Cookies: Help us understand how you use our platform
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights to improve our services
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.
International Data Transfers
Chartelo operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and include appropriate safeguards.
When we transfer personal information from the European Economic Area (EEA) or United Kingdom, we use approved mechanisms such as Standard Contractual Clauses or adequacy decisions.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.
Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@chartelo.com
Data Protection: dpo@chartelo.com
Website: https://chartelo.com
Support: support@chartelo.com
Your privacy matters to us. We are committed to protecting your personal information.